Returns & Exchanges

At Moon Magic, we want you to be completely enchanted by your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. If your celestial pieces aren't a perfect fit, our easy return process ensures a seamless experience from start to finish.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the jewelry is protected during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing