Frequently Asked Questions

Everything you need to know about your Moon Magic experience.

What materials are used in your jewelry?

We use high-quality materials including 925 Sterling Silver, 14k Rose Gold Vermeil, and authentic, ethically sourced gemstones to ensure your pieces last a lifetime.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.

How do I find my ring size?

We provide a comprehensive Size Guide on every product page. If you are between sizes, we recommend sizing up for the most comfortable fit.

Do you offer a warranty on your products?

Yes, all Moon Magic pieces come with a 2-year warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.

Can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.